Empire Freight Policy 2026

Please review and acknowledge Empire Comfort Systems’ updated freight policy, effective September 21, 2026. The update includes new routing procedures for shipments where Empire is responsible for freight, including the use of BlueGrace Logistics for LTL and truckload shipments over 75 lbs., along with updated parcel, international shipping, and receiving instructions.

Empire Comfort Systems is updating our freight program starting September 21, 2026.  This announcement will supersede the freight language on all open purchase orders that are shipping on or after September 21, 2026 where Empire Comfort Systems is responsible for freight expenses.  This policy change impacts all of our ship to locations.  We appreciate your support in updating your systems with our new program details.

Scope of this change impacts the following

  • All shipments originating in USA that Empire Comfort Systems is responsible for freight expenses for any of our receiving locations
  • All shipments originating in Canada delivering to any of our USA based locations that Empire Comfort Systems is responsible for freight expenses.

Details

  • New freight partner for LTL and TL shipments that Empire Comfort Systems is responsible for payment (for all shipments > 75 lbs.)
    • BlueGrace Logistics will serve as our freight partner for managing these shipments.
    • All LTL Shipments must be scheduled through BlueGrace Logistics via BG support email which is: EmpireComfortSystems@bluegracegroup.com
    • BlueGrace Logistics hours of operation are Monday – Friday 8am–6pm EST daily
    • Lead time: LTL carriers require a minimum of two (2) hours’ notice subject to carrier availability. Truckloads are 1-day notice
    • BlueGrace Logistics will need the following details from you as you schedule a pick-up
      • Pickup and Delivery location addresses
      • Shipment ready time and latest pick-up time
      • Pallet and piece count
      • Total weight and dimensions
      • Freight class or description of commodity (including NMFC# where applicable)
      • Empire PO number (mandatory)
      • Sales order or pickup reference if needed
      • Any specific carrier instructions (such as do not stack) as needed
    • BlueGrace Logistics will then prepare and send the Bill of Lading and Shipping labels, arrange carrier pick-up for the specified date and time, and communicate any special instructions to the carrier
    • BlueGrace Logistics operations for questions, assistance, or urgent matters are available at (888) 752-0446

Parcel shipments

For shipments <75 lbs., we request you bill Empire Comfort Systems parcel accounts as follows:

  • UPS Acct # 629594 (billing zip code is 62220)
  • Fed Ex Acct # 117827666  (billing zip code is 62220)
  • Purolator Acct # 8886044 (billing postal code is V4W 4A1)

International shipments originating outside of USA & Canada

  • For our Illinois, Missouri, Washington locations – please continue to contact CH Robinson as you have been doing for these LCL and FCL shipments
  • For shipments through CH Robinson, We will clear through CH Robinson brokerage services
  • For our Langley, British Columbia, Canada location – please continue to contact CMC Logistics Co., LTD as you have been for these LCL and FCL shipments
  • For shipments routed through CMC Logistics, we will clear through our broker A&A Customs Brokers LTD.

Shipments originating inside Canada

  • For shipments originating in Canada shipping to our Empire Comfort Systems Canada, Inc. 27342 Gloucester Way, Langley BC Canada location, please continue to contact our team member in Langley to arrange pick-up.
  • Contact details are: Justin Levitt | justin@montigo.com | (604) 332-8685

Freight Routing Guide

  • <75 Lbs. please ups UPS, Fed Ex or Purolator
  • >75 lbs. LTL and FTL
  • Contact BlueGrace Logistics at EmpireComfortSystems@bluegracegroup.com 
  • Empire item numbers must be visible on all product packaging

Compliance

We request that you review, sign, and return this form to us by September 14, 2026. We want to make sure our freight runs smoothly as we go-live on September 21, 2026.  If you would have questions on the program change details, please reach out our purchasing team member for the purchase order in question. 

Contacts include:

Our locations have the following receiving hours (all times shown in local time zone to receiving location)

  • 918 Freeburg Ave | 1601 West E. Street | 115 North 16th Street Belleville IL 62220 | Mon-Thurs. 6am–3:30pm
  • All others are 5 days a week Mon-Fri for the following hours:
    • 423 Catawba Ave | 8am–4pm daily (IL)
    • 2450 South 11th Street| 7am–3pm daily (MO)
    • 6955 Salashan Parkway| 7am–3pm daily (WA)
    • 27342 Gloucester Way | 7am–3pm daily (BC Canada)

Our purchase order forms will be updated at time of go-live with this information.  Thank you for your valued partnership as we implement this policy change on September 21, 2026.  We appreciate your support and look forward to a seamless transition and launch of our new program.  As always, please don’t hesitate to reach out to me with any questions or concerns.  My contact information is above. 

"*" indicates required fields

Confirmation*
Your Signature*